RETURNS POLICY
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at hello@optimizeultra.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange . Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange . We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged :
● Used items not in their original packaging
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A $12 restocking fee will be charged for all returns .
● No restocking fee applies to damaged or dysfunctional items
QUESTIONS
If you have any questions concerning our return policy, please contact us at: