RETURNS POLICY

RETURN POLICY

Last updated January 21, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@optimizeultra.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

PO Box 47
Attn: Returns
RMA #
Oaks Avenue
Dee Why
Sydney, New South Wales 2099
Australia

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     Used items not in their original packaging

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     A $12 restocking fee will be charged for all returns.
     ●     No restocking fee applies to damaged or dysfunctional items

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@optimizeultra.com
hello@optimizeultra.com

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